Frequently Asked Questions

1. What is the difference between enrollment information and an application?
2. What if I change my email address?
3. What do I do if I forget my password?
4. Can I change my password?
5. What should I do if there is a problem with the website?
6. Since I cannot attach my resume when completing my enrollment information, do I have to type my job information into the Employment History screens?
7. I am getting errors when trying to fill out my enrollment information and I cannot figure out why.
8. Why won’t my application go through when I click “Apply”?
9. How do I know if my on-line application has been successfully submitted?
10. What happens to my application after it is submitted?
11. Can I submit additional information along with my application?
12. How will I be contacted?
13. How are applicants chosen for interviews?
14. How can I update my contact information?
15. How can I update my application information?
16. How do I withdraw an application?
17. What do I do if my application has Expired?
18. What do I do if a Posting Number has changed?
19. How soon will interviews begin?
20. How long does the recruitment process take?
21. Do I need to re-apply for positions that I have applied for previously?
22. Will I be contacted when the position is filled?
23. I meet the minimum qualifications but when my application was reviewed it was determined that I was not qualified. Why?
24. Who should I contact with questions?
25. What should I do if my contact information changes after a job posting has closed and the application I submitted has contact information that is no longer correct?
26. Why are there two email addresses referred to in the online HELP?

1. What is the difference between enrollment information and an application?
As you enter information on the enrollment screens, you are doing two things:

• Establishing your HR Online account with your email and password
  • You use your email address and password to log on to your HR Online account after you create your account
• Building your application

When you find a job that you want to apply for, the enrollment information is your application. You can use this application to apply for as many jobs as you like. You can go into your account at any time and edit your information.

2. What if I change my email address?
If you need to change the email address associated with your account:

• Log on to the HR Online using your current HR Online email and your password
• On your home page, click MANAGE MY ACCOUNT.
• On the Enrollment Information screen, change your email address to the new one you want to use.
• Click SAVE.

3. What do I do if I forget my password?

• On the Welcome screen, click 'Forgot Password?'
• On the Password Reset screen, enter your HR Online email address.
• Click CONTINUE.
• An email with a link to the Reset Password page will be sent to the email address on file.
• You will have 3 hours to respond to this email. After that the link will become invalid.
• When you get the email, click on the link.
• The Reset Password page displays. Enter your new password twice. Click 'Continue'.
• On the Welcome screen, login with your email and new password.

4. Can I change my password?

• On the Welcome screen, enter your HR Online email address and your current password.
• On your home page, click MANAGE MY ACCOUNT.
• On the Enrollment Information screen, click RESET PASSWORD (located beneath the EMAIL ADDRESS field).
• On the Password Reset screen, enter the new password twice and click CONTINUE.

5. What should I do if there is a problem with the website?
In most cases there will be a notice on the website indicating the site is down for maintenance. If there is no notice, please follow these steps:

1. Shut down all windows you are using on your computer and re-start the computer.
2. Once the computer has re-started and you can see your desktop, open a new browser window and attempt to access HR Online again.
3. If you experience an error and cannot access HR Online, please write down the error message. Note the screen you were on when the error happened (for example, Employment History). Include the error message and the screen name and as much additional information as possible in an email to HROnline.Access@jud.ct.gov. We will work to correct your problem as quickly as we can.

6. Since I cannot attach my resume when completing my enrollment information, do I have to type my job information into the Employment History screens?
No. You can cut and paste portions of your resume into the Description of Duties text box on the Employment History screen for each of the jobs you have had.

7. I am getting errors when trying to fill out my enrollment information and I cannot figure out why.

• Make sure you read the directions for each screen carefully. Some fields contain a “What’s This?” icon that will explain the type or format of information for that field.
• Make sure you are filling out ALL the required fields.
• Go in order when enrolling to ensure you have filled out each field as required. If the option is available, you can click SKIP for screens that are not relevant to you.
• Do not press the back button in your browser. Use the options on the top menu to navigate the system.

8. Why won’t my application go through when I click “Apply”?
If you click APPLY and receive an error message in red (e.g., you forgot to check a location for the posting), correct the error and click “Apply”. If you receive a technical error message, there is a system problem and you must re-apply.

NOTE: You cannot apply for any position more than once so make sure you choose all the applicable locations at the top of the application before clicking SUBMIT.

9. How do I know if my online application has been successfully submitted?
When an application is successfully submitted, HR Online displays a confirmation number and then sends that confirmation number to your HR Online email. Keep this number for future reference.

If you are uncertain if your application was successfully submitted, you can:

• Log on to HR Online
• On your homepage, click MY APPLICATIONS. All the jobs you have applied for are listed.
• For more specific information, click VIEW in the Action for the posting. You can see:
  • Job title
  • Application date
  • Confirmation number
  • Location
  • Job status

10. What happens to my application after it is submitted?
The following explains the steps in the Human Resources recruitment process:

Human Resource Management Application Review

• Once the closing date has passed for a job posting, all of the applications are reviewed by Human Resource Management to determine if the applicant meets the minimum qualifications for the position.

Judicial Division Application Review

• After the review by Human Resource Management is completed, a list of all qualified applicants is sent to the appropriate Division for further review and consideration.
• The Division requesting the vacancy will select candidates for the interview process based on experience, qualifications, education, etc. This process may extend over several weeks depending on the number of applicants and the number of vacancies approved to fill.

Contacting Applicants for Interviews

• There are several ways you may be contacted: by phone, mail or email. The manner in which you are contacted is determined by each division.
• Although all applicants that arrive at this point in the process are qualified, the Division will look for those applicants whose skills and abilities are most closely aligned with the needs of the positions to be filled.
• Not all qualified applicants may be contacted for an interview. In highly competitive job postings and those that routinely have thousands of applicants (such as Trainee job postings), only a very small percentage of applicants may actually be interviewed.
• There is no specific time frame for scheduling interviews. Once Human Resource Management provides the Division with the list of qualified applicants, it could take several weeks or months for the interview process to start.
• Depending on the position, the number of vacant positions and the number of applicants, the recruitment process can take several weeks or months.

Application Status

• Unfortunately, due to the large volume of applications received daily, at this time Human Resource Management is unable to notify applicants when a position has been filled.
• Please do not contact Human Resource Management to follow up on your application.

Re-applying for Jobs

• If your online profile information has changed please ensure you update your profile, withdraw the application you are seeking consideration for, and re-apply. This will ensure the Judicial Branch has the most up-to-date information for review and consideration of your application.

11. Can I submit additional information along with my application?
Applicants must apply using HR Online on the Judicial Branch website. No additional information should be submitted following the initial application, unless requested by the Branch. Applicants should not mail resumes, etc. for a posting that they applied for online as it hinders the recruitment process. Applicants selected for an interview may bring any additional information to the interview.

12. How will I be contacted?
There are several ways you may be contacted: by phone, mail or email. The way in which you are contacted is determined by each Division.

13. How are applicants chosen for interviews?
Once applicants are deemed qualified, the Division will look for those applicants whose skills and abilities are most closely aligned with the needs of the positions to be filled.

Not all qualified applicants may be contacted for an interview. In highly competitive job postings and those that routinely have thousands of applicants (such as Trainee job postings), only a very small percentage of applicants may actually be interviewed.

14. How can I update my contact information?
Applicants who have enrolled in HR Online can update any portion of their account information by clicking MANAGE MY ACCOUNT on the home page. REMEMBER TO CLICK SAVE AFTER YOU MODIFY YOUR INFORMATION.

15. How can I update my application information?
If your online profile information has changed, please ensure you update your profile, withdraw the application you are seeking consideration for, and re-apply. This will ensure the Judicial Branch has the most up-to-date information for review and consideration of your application.

To update an application:

• Log in to HR Online.
• On your home page, click MANAGE MY ACCOUNT.
• On the navigation menu, click the screen that contains the information that you need to modify.
• Modify the information.
• Click SAVE at the bottom of every screen that you update.
• Your online profile is now updated.
• For the new information to be attached to an application, withdraw that application and apply again.

16. How do I withdraw an application?

• Log on to HR Online.
• On your home page, click My Applications.
• Any active application will have an Action of Withdraw.
• Click the Withdraw link.
• Click 'OK' to complete the action.

17. What do I do if my application has Expired?
If your application has expired, you may re-apply if you wish to be considered for this position. Please ensure that you review your online profile and make any necessary updates before re-applying.

18. What do I do if a Posting Number has changed?
Regardless of your application date, if you see a posting number that has changed, you will need to re-apply for the new posting if you wish to be considered for that position..

19. How soon will interviews begin?
There is no specific timeframe for interviews to begin. Once Human Resource Management provides the Division with the list of qualified applicants it could take several weeks or months for the interview process to start.

20. How long does the recruitment process take?
Depending on the position, the number of positions available to fill and the number of applicants, the recruitment process can take several weeks or months.

21. Do I need to re-apply for positions that I have applied for previously?
Yes. In order to be considered for future employment opportunities you must re-apply unless there is specific language in the job posting instructing applicants not to re-apply.

22. Will I be contacted when the position is filled?
Unfortunately, due to the large volume of applications received daily, at this time Human Resources is unable to notify applicants when a position has been filled.

23. I meet the minimum qualifications but when my application was reviewed it was determined that I was not qualified. Why?
It is very important to fill out the screens in HR Online carefully. If information is left out or answered incorrectly, your application may be disqualified. For example, fields pertaining to minimum age requirements and education may be used to qualify applicants for certain positions. So, if a position requires a Bachelor's degree you MUST indicate that degree on your application, even if you have a higher level (Master’s, Doctorate). Failure to indicate the Bachelor's degree may result in a disqualification.

24. Who should I contact with questions?
If you have any questions, please email them to HR.Recruitment@jud.ct.gov.

25. What should I do if my contact information changes after a job posting has closed and the application I submitted has contact information that is no longer correct?
Email your new contact information to HR.Recruitment@jud.ct.gov. Include the job title and posting number in the email. To find that information:

• Log on to HR Online.
• Click My Applications from your home page.
• The posting number, job title and closing date are displayed for any job for which you have applied.

26. Why are there two email addresses referred to in the online HELP?
You are correct.

• HROnline.Access@jud.ct.gov is the address you use to send technical questions – for example, problems entering information on the screens, problems logging on to HR Online, password issues, etc.
• HR.Recruitment@jud.ct.gov is the address you use to send business questions/information – for example, new contact information for a closed posting you applied for.